General Terms and Conditions
Once items has been signed for, the client accepts that the item received is correct.
In case stock is sent by courier, Gotfunk does not take any responsibility if the goods are damaged or missing.
All prices quoted are exclusive of VAT
Quotes are valid for 14 days
Should Gotfunk not get any correspondence from the client within 2 weeks after initial payment, their deposit will be forfeited
Should a quotation be initially be accepted and then declined, a cancellation fee of 10% of the quoted amount, up to a maximum of R3000, should be settled.
Acceptable file formats: .CDR / .AI / .PDF (vector export)
Vector artwork preferred
We only accept PC format artwork
Office files are not accepted, jpegs will be reviewed before print
Upon written approval of layouts, please confirm with your designer that they have been received, we do not take responsibility if the sign off did not come through to our emails.
Printing/Branding will only start once payment has cleared in our account.
Reminders are sent out daily if we still require a sign of or a payment. If you are receiving these reminders and you have sent the necesarry documents, please contact your designer to clarify why you are receiving these reminders.
Delivery dates are counted from the day AFTER the approval and receipt of payment - whichever is later
Amendments made to proofs will result in a delay on delivery date. Should changes be made, we will issue a new proof for final sign off before production will begin.
Artwork received in the correct format and layout will not be charged for.
Artwork not received in the correct format will attract a reproduction fee of R300 excl per hour. This fee will accommodate 2 further changes to the layouts, where after an additional changes will be charged for at R300 excl per hour.
If jobs are printed using supplied artwork, Gotfunk will not take any responsibility on any printing errors.
Printing cancelled after designs have been done, will still be invoice the artwork fees accumulated.
Gotfunk cannot guarantee any colours on prints, colour variations do happen, there is no control over this
Only cash and EFT accepted. EFT payments must clear in our account before order will be processed or stock will be released
Branding and printing will only commence once the order has been paid for (required deposit or full). Please contact your designer to confirm that the payment was received
Please note payment is a 50% (Web), 50% (Print quotes under R5000), and 75% (Print quotes over R5000), with remaining balance to be paid on before or on collection. No digital artwork will be send to the client until full payment has been made and cleared
Gotfunk cannot be held responsible for missed deadlines if payment was not made in time, or client did not confirm receipt of payment
All orders need to be paid in full 1 calendar month from notification that the stock is ready, otherwise interest will be charged to the account at a rate of 2% per month
Collection of Goods
The client is responsible to collect all printed goods within 1 calendar month after the notification that the order is ready for collection
Goods will be kept for a maximum of 6 months. If the client does not collect after this time, the goods will be recycled. The client is still responsible for outstanding fees
Gotfunk Cancellation Policy and Refunds
Signed orders (physically or per email) constitute a binding contract and are legally enforceable.
Once an order has been signed off and processed, cancellations cannot be made regardless the reason for the cancellation. Admin and cancellation fee will be charged according to the order.
Cancellation fees need to be paid before further orders can be processed
If cancellation is accepted, refunds can take up to 30 business days to process. The amount that will be refunded will be the paid amount minus cancelation fees
We understand that our clients require samples (unbranded). This is on Gifts and Clothing only, samples cannot be made on printing. Our sample policy is as follows
Samples are available for purchase and can be collected from our offices when it is ready for collection
Samples cannot be returned
All samples need to be paid in full before order will be placed with the suppliers
After a test link have been sent to the client, the client will have a 2 week period for amendments, within scope. If no feedback is received from the client within this period, the website will be assumed signed off
When the final changes have been made and final payment has been done, the site will be made live, where the client will have a final period of 2 weeks for amendments, within scope
Once the website has been completed, Gotfunk will not be held responsible for:
Creating back-ups of the website
Repair the site due to client error
Software updates on the website
If hosting is done through Gotfunk, hosting fees need to be paid each month to avoid suspension on the website
Gotfunk has the right to disable the site at any time due to non payment or security risks to the server