General Terms and Conditions

Print and Design Payments: 75% deposit before work can be scheduled in and final payment before print work and/or files can be released.
Proof of payment needs to be sent through to This email address is being protected from spambots. You need JavaScript enabled to view it. to speed up the process. No work continues without a proof of payment. Bank statements can take up to 2 business days to reflect, which in return will result in work getting delayed.
In the case of stock being couriered by Gotfunk or the Client, Gotfunk does not take any responsibility if the goods are damaged or missing.
Quotes are valid for 14 days.
Should Gotfunk not get any correspondence from the client within 2 weeks after initial payment, a new quotation will be sent through. The client is responsible to pay in if there is a difference in the cost.
Should a quotation be accepted and then declined, a cancellation fee of 10% of the quoted amount, up to a maximum of R3000 will be invoiced and remaining amount will be refunded IF production of the order has not yet started.
Should a quotation be accepted and design labour has been done, the design amount paid cannot be refunded, no exceptions.
By accepting a proof or website, you give Gotfunk permission to send you marketing materials. You can unsubscribe at any time

Payment Terms

Print and Design Payments: 75% deposit before work can be scheduled in and final payment before print work and/or files can be released.
Proof of payment needs to be sent through to This email address is being protected from spambots. You need JavaScript enabled to view it. to speed up the process. No work continues without a proof of payment. Bank statements can take up to 2 business days to reflect, which in return will result in work getting delayed.
Only Cash and EFT accepted. Final payments must clear in our account before stock will be released.
Work will only commence once the order has been paid for (required deposit or full). No Exceptions
Gotfunk cannot be held responsible for missed deadlines if payment was not made in time, or client did not confirm receipt of payment
All orders need to be paid in full 1 calendar month from notification that the stock is ready, otherwise interest will be charged to the account at a rate of 2% per month for storage fees

Design and Printing Terms

Acceptable file formats: .CDR / .AI / .PDF (vector export). Only Vector formats are accepted. Any other formats sent through will be charged an additional fee
We only accept PC format artwork. MAC related files are not accepted


Upon written approval of layouts, please confirm with your designer that they have been received, we do not take responsibility if the sign off did not come through to our emails.
Printing/Branding will only start once payment has cleared in our account.
Reminders are sent out if we still require a sign of or a payment. If you are receiving these reminders and you have sent the necessary documents, please contact your designer to clarify why you are receiving these reminders. If you receive these reminders but do not send us the requested items, Gotfunk does not take any responsibility for delayed orders.
Delivery dates are counted from the day AFTER the approval and receipt of payment - whichever is later
Amendments made to proofs will result in a delay on the delivery date. Should changes be made, we will issue a new proof for final sign off before production will begin.

Artwork received in the correct format and layout will not be charged for.
Artwork not received in the correct format will attract a reproduction fee of R350 excl per hour. This fee will accommodate 2 further changes to the layouts, where after an additional change will be charged for at R300 excl per hour.
If jobs are printed using supplied artwork, Gotfunk will not take any responsibility on any printing errors.
Printing cancelled after designs have been done, will still be invoice the artwork fees accumulated.
Gotfunk cannot guarantee any colours on prints, colour variations do happen, there is no control over this/


Collection of Goods

The client is responsible to collect all printed goods within 1 calendar month after the notification that the order is ready for collection.
Goods will be kept for a maximum of 6 months. If the client does not collect after this time, the goods will be recycled. The client is still responsible for outstanding fees.

Gotfunk Cancellation Policy and Refunds

Signed orders (physically or per email) constitute a binding contract and are legally enforceable.
Once an order has been signed off and processed, cancellations cannot be made regardless the reason for the cancellation. Admin and cancellation fee will be charged according to the order.
Cancellation fees need to be paid before further orders can be processed
If cancellation is accepted, refunds can take up to 30 business days to process. The amount that will be refunded will be the paid amount minus cancellation fees

Sample Policy

Samples are on Gifts and Clothing only, samples cannot be made on printing.
Samples are available for purchase and can be collected from our offices when it is ready for collection
Samples cannot be returned. If you are happy with the sample, it will be sent back to the suppliers for branding, along with the complete order. The sample amount will be deducted from the invoice
All samples need to be paid in full before order will be placed with the suppliers

Websites

After a test link have been sent to the client, the client will have a 2 week period for amendments, within scope. If no feedback is received from the client within this period, the website will be assumed signed off
When the final changes have been made and final payment has been done, the site will be made live, where the client will have a final period of 2 weeks for amendments, within scope
Once the website has been completed, Gotfunk will not be held responsible for:
   Creating back-ups of the website
   Repair the site due to client error
   Software updates on the website
If hosting is done through Gotfunk, hosting fees need to be paid each month to avoid suspension on the website
Gotfunk has the right to disable the site at any time due to non-payment or security risks to the server

Why Wait? Contact Us Today!

We have various ways you can get in contact with us. We want the entire process with us to be as easy as possible. You will be allocated an Account Manager who will work be with you until the project has been completed. The more information you are able to supply us from the beginning, the more efficiantly we can help

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Request a quotation from us by clicking on the button below and filling in our form.

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Call us on 012 998 3647 in business hours will assist you with a smile.

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Email and phone calls are not always possible, so message us on 060 349 4956

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